FAQs

What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. Rest assured, your payment information is encrypted and secured to protect your privacy.

How much is the shipping fee?
Shipping fees vary depending on your location and the weight of the products. You can view the shipping costs at the checkout before finalizing your purchase. We also offer free shipping on orders over a certain amount (if applicable).

How long will it take to receive my order?

Our standard insured deliveryย typically takes 7-15ย business days.ย Our express insured delivery takes 5-12 businessย days,ย depending on your location.

Please note that shipping times may vary due to factors beyond our control, such as customs processing and local delivery services. Rest assured, we strive to process and ship your order as quickly as possible to ensure timely delivery.


Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the delivery status of your package.

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return the products within 30 days of delivery for a refund or exchange. Please review our Return Policy for detailed information and instructions.

Do you offer international shipping?
Yes, we offer international shipping to various countries. However, shipping times and fees may vary depending on the destination.ย 

What if an item is out of stock?
If an item is currently out of stock, you can subscribe to our back-in-stock notifications. Once the item is available again, you will receive an email notification, and you can proceed to purchase it.

How can I contact your customer support team?
Our customer support team is available to assist you with any inquiries or concerns. You can contact us through our Contact Us page.

Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
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30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

30 Night Sleep Trial

50% OFF today!

Free Shipping

FAQs

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What are the main features?

Our Otter is loaded with features to help you achieve maximum calmness. We've included white noise & vibration, ultrasound and womb breathing, heartbeat sound, relaxing music, and the natural breathing frequency of a human. Plus, there's a light-up seashell for those who prefer some light at night.

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How effective is Otter?

Otter is designed with you in focus. Whether you're dealing with anxiety, stress, or sleep troubles, Otter is your companion! Customers have expressed their enthusiasm, particularly highlighting the effectiveness of features like white noise and the breathing motion during challenging moments.

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Can I wash Otter?

To clean Otter, simply remove the electronic components, enabling you to wash the skin easily.

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Do you offer warranty?

We do! The Relief Otter offers a 30-night sleep guarantee to ensure your satisfaction and confidence in your purchase! Our warranty coverage protects against manufacturing defects and ensures compliance with quality standards!